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Brainzy FAQ

Brainzy Plans

  1. What do I get with my Brainzy plan?
  2. What's the difference between the monthly and annual Brainzy plans?

Is Brainzy Right For Me?

  1. What grades should kids be in to best take advantage of Brainzy?
  2. Is Brainzy available on my iPad?
  3. Can my child use Brainzy with my current web browser?
  4. Do you offer a version of Brainzy for teachers and classrooms?
  5. Do I need to play Brainzy with my child or can they play on their own?
  6. What is a "skill"?
  7. What does "7-Day Free Trial" mean?

Making a Brainzy Purchase

  1. What methods of payment do you accept?
  2. I don't want to pay online. Can I make a purchase by phone or email?
  3. How am I billed for the annual plan? Am I charged monthly or all at once?
  4. I received an error while making a purchase. What should I do?

Play and Learn

  1. Should my child play the games in a specific order?
  2. What's a "Buddy" and how can I change it?
  3. What are Teaching Moments?
  4. What does my child's progress mean/indicate?
  5. What does it mean when my child has "mastered" a game?
  6. What are the puzzle pieces for?
  7. What is the Common Core?

Subscription Management

  1. How do I add another child to my account - and how do I delete a player from my account?
  2. How do I update my billing information? How do How do I cancel my account? How do I find out when my subscription expires? How do I change my email address or password for my account?
  3. Will my Brainzy subscription auto-renew?

Customer Support

  1. How do I get in touch with your customer support team directly?

What do I get with my Brainzy plan?

When you're a Brainzy subscriber, you get unlimited access to the entire program for up to three players (Home version) or 35 players (Classroom version). The Brainzy program currently helps early learners practice dozens of essential early reading and math skills. Students review each skill by watching an entertaining animated Teaching Video. They then practice the skill in a variety of ways by playing 3-6 Brainzy Games staring our loveable cast of characters. Finally, students test their mastery of the skill by reading (or listening to) a story and completing a Comprehension Activity. Along the way students earn puzzle pieces to show their level of mastery and parents (or teachers) can track progress and performance on the dashboard. Brainzy's system of more than 200 activities is a truly comprehensive program that makes learning practice fun!

What's the difference between the monthly and annual Brainzy plans?

All Brainzy Home customers get unlimited access to the program for up to three children. Annual Plan members pay for a year of the program up front and enjoy substantial savings each month. Monthly Plan customers pay for the program each month and can cancel any time. Both plans automatically renew at the end of the subscription and all customers are free to turn auto-renew off at any time during their subscription. Our Classroom program is only available as an annual subscription.

What grades should kids be in to best take advantage of Brainzy?

Right now, Brainzy is most appropriate for "Early Learners" -- that's kids 3-7 years old (typically in Preschool, Kindergarten or First Grade) who are working on the building blocks of reading and math. Want to know when we have new grades or subjects available? Send us a note at brainzy@education.com and we'll add you to our news and updates mailing list.

Can my child play Brainzy on my iPad?

Yes! Brainzy can be played in Chrome (browser) on your iPad. Brainzy is not optimized for iPad 2 (or older versions) or for other tablet devices. Want to be the first to know when we optimize Brainzy for other mobile and touch screen devices? Send an email to brainzy@education.com and we'll add you to our updates list.

Can my child use Brainzy with my current web browser?

To get the best Brainzy experience, we recommend playing in Chrome. (You can download Chrome here: https://google.com/chrome). Brainzy can also be played in recent versions of IE, Firefox, or Safari. We do not currently support very early versions of IE (9 or earlier) or Firefox (3 or earlier).

Do you offer a version of Brainzy for teachers and classrooms?

Yes! Teachers can subscribe to our Classroom program and get unlimited access to Brainzy for up to 35 students.

Do I need to play Brainzy with my child or can they play on their own?

Once you hit play on the dashboard, your child can play Brainzy on her own! You can feel confident that your child will never be served an ad, asked for personal information, able to connect with anyone, or "upsold".

What does "7-Day Free Trial" mean?

Every Brainzy subscription starts with a 7-day free trial. You'll get unlimited access to our complete program at no charge for 7-days. If you don't want to continue, simply cancel your subscription (by visiting your purchase page) and you'll never be charged. If you want to continue, do nothing and the credit card you provided during registration will automatically be charged after 7 days.

I have more than three children, what do I do?

Right now, the Brainzy program can only support 3 players at a time. Soon we'll make it possible for you to add additional children to your subscription. Want to know when that feature's ready? Send us a note at brainzy@education.com and we'll add you to our news and updates mailing list.

What methods of payment do you accept?

You can pay for a product on Education.com with any Visa, MasterCard, American Express, Discover, JCB, or Diners Club cards. .

I don't want to pay online. Can I make a purchase by phone or email?

For the protection of your financial information, we only accept online purchases through our secure payment system. We're unable to accept any payment information via email or phone.

How am I billed for the annual plan? Am I charged monthly or all at once?

You will automatically be billed for the entire amount of the annual plan at the end of your 7-day free trial.

I received an error while making a purchase. What should I do?

Sorry about that! There are a couple of reasons this might happen. First, it's possible, your credit card could not be charged. This can happen for a number of reasons including an expired card, an incorrect credit card number, expiration date, or security code being typed, or the card's limit being reached. Please check to be sure all credit card information has been entered correctly and you may want to check with your credit card provider to be sure the card is active for use and has available credit to authorize this purchase. Second, it's possible there was a temporary issue with your browser or internet provider at the moment you tried to make the purchase. Sometimes simply trying the purchase again will work. If not, clearing your browser cache may do the trick. If you're unsure how to clear your cache, you can also just try using a different browser to complete your purchase. If you're still having trouble, don't hesitate to send us a note at brainzy@education.com.

Should my child play the games in a specific order?

We recommend that your child go through the Brainzy games and activities in the order that they are displayed. We also encourage players to replay games until they've "mastered" them.

What's a "Buddy" and how can I change it?

Your child can choose a Buddy (one of our adorable Brainzy characters) to represent her on your Brainzy Dashboard and in the game. To change a player's Buddy, just visit the Dashboard and click "Edit" next to the player.

What are Teaching Moments?

"Teaching Moments" are videos that help introduce a Brainzy skill. Once a player has viewed a Teaching Moment, she's ready to start playing the games associated with that skill.

What does my child's progress mean/indicate?

Your child's progress indicator shows how many Brainzy games your child has mastered.

What is a "skill"?

A "skill" is one of the essential building blocks your child will work on in Brainzy. Players work on each skill through a series of games and other Brainzy activities.

What does it mean when my child has "mastered" a game?

If your child has "mastered" a game, that means they have scored above a certain threshold in that game. We encourage players to continue playing games until they have "mastered" them all before moving on to another challenge.

What are the puzzle pieces for?

The puzzle pieces describe the level of mastery your child achieves based on completion of the game. Three puzzle pieces describes full mastery and understanding of the skill. One to two puzzle pieces means your child could benefit from practicing more and playing the game again.

What is the Common Core?

The Common Core is a set of educational standards that most states have voluntarily adopted that provide guidance for educators to provide clear and concise goals for what students should learn.

How do I add another child to my account - and how do I delete a player from my account?

Use the dashboard to manage the players in your subscription. As a Home Program subscriber, you can have up to three children at a time set up as players. Classroom Program customers can have up to 35 players registered.

How do I update my billing information? How do How do I cancel my account? How do I find out when my subscription expires? How do I change my email address or password for my account?

You can check all of your account information and change your settings and information on your purchase page

Will my Brainzy subscription auto-renew?

Yes - all Brainzy subscriptions are set to auto-renew (either monthly or annually, depending on which subscription you purchased). You can always turn auto-renew on or off on your purchase page

How do I get in touch with your customer support team directly?

Still have questions? Contact us directly at brainzy@education.com. We do our best to respond to emails within 24 to 48 hours. We don't currently offer support by phone so email is the best way to contact us.