Emotional Intelligence

Emotional Intelligence
photo by: pocketwiley
By L.B. Blume |M.J. Zembar
Pearson Allyn Bacon Prentice Hall

Emotion has been studied from a variety of theoretical frameworks (e.g., Fox, 1994). Psychoanalytic theorists have viewed emotions as instinctual physiological drives, such as fear, pleasure, or anger. Developmental psychologists have described emotion based on human infants’ ability to discriminate among facial expressions of emotion, such as frowning or smiling. Cognitive psychologists have described emotion as the interpretation of affective experiences, such as feeling upset and deciding whether you are experiencing anger or sadness. Evolutionary psychologists have theorized that emotional behavior is an adaptive mechanism that serves to motivate all action, as in “fight-or-flight” decisions. Neuropsychological researchers have identified the areas of the brain that control emotions, such as the amygdala, and have proposed that emotions are neural events. Recently, social psychologists have proposed that individuals differ in how skilled they are at perceiving, understanding, and utilizing emotion information, called “emotional intelligence.”

Emotional intelligence is “the ability to perceive and express emotions, to understand and use them, and to manage emotions so as to foster personal growth” (Salovey, Bedell, Detweiler, & Mayer, 2000, p. 504). Researchers have operationally defined emotional intelligence by the specific competencies it encompasses, including:

  • Ability to perceive, appraise, and express emotions accurately
  • Ability to access and generate feelings when they facilitate understanding
  • Ability to understand affect-laden information and make use of emotional knowledge
  • Ability to regulate emotions to promote intellectual growth and well-being
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