Reading and Understanding Directions Help

Updated on Aug 10, 2011

For many occupations, workers are asked to read policy, work instructions, and rules. Following are a number of job-related passages. Start with these relatively simple notices posted for workers.

Notice 1

All drivers are responsible for refueling their vehicles at the end of each shift. All other routine maintenance should be performed by maintenance-department personnel, who are also responsible for maintaining service records. If a driver believes a vehicle is in need of mechanical repair, the driver should fill out the pink repair requisition form and give it to the shift supervisor. The driver should also notify the shift supervisor verbally whether, in the driver's opinion, the vehicle must be repaired immediately or may be driven until the end of the shift.

  1. If a vehicle is due to have the oil changed, whose responsibility is it?
    1. maintenance-department personnel
    2. the drivers at the end of their shifts
    3. shift supervisors
    4. outside service mechanics
  2. The passage implies that the vehicles
    1. are refueled when they have less than half a tank of gas.
    2. have the oil changed every 1,000 miles.
    3. are refueled at the end of every shift.
    4. are in frequent need of repair.
  3. Notice 2

    Beginning next month, the city will institute a program intended to remove graffiti from city-owned delivery trucks. Any truck that finishes its assigned route before the end of the driver's shift will return to its lot where supervisors will provide materials for that driver to use while cleaning the truck. Because the length of time it takes to complete different tasks and routes vary, trucks within the same department will no longer be assigned to specific routes but will be rotated among the routes. Therefore, drivers should no longer leave personal items in the trucks, because they will not necessarily be driving the same truck each day, as they did in the past.

  4. According to the passage, the removal of graffiti from trucks will be done by
    1. a small group of drivers specifically assigned to the task.
    2. custodians who work for the city.
    3. any supervisor or driver who finishes a route first.
    4. each driver as that driver finishes the assigned route.
  5. According to the passage, routes within particular departments
    1. vary in the amount of time they take to complete.
    2. vary in the amount of graffiti they are likely to have on them.
    3. are all approximately of equal length.
    4. vary according to the truck's driver.
  6. According to the passage, prior to instituting the graffiti clean-up program, city workers
    1. were not responsible for cleaning the trucks.
    2. had to repaint the trucks at intervals.
    3. usually drove the same truck each workday.
    4. were not allowed to leave personal belongings in the trucks.
  7. Directions to Job interview

    Acme Necktie Company is located at Windsor Blvd., next to Dave's Body Shop. You'll take I-95 to exit 12, then bear right onto Suspender Beltway. Turn left at the second light onto Garter Street, then right onto Wingtip Dr. Windsor Blvd. is your third left, and we're about halfway down on the right. Please wear a tie.

  8. What street will you be on when you reach Windsor Blvd.?
    1. Wingtip Dr.
    2. Garter St.
    3. Suspender Beltway
    4. not stated
  9. All Drivers Take note

    The City Transit supervisors have received numerous complaints over the last several weeks about buses on several routes running hot. Drivers are reminded that each route has several checkpoints at which drivers should check the time. If the bus is ahead of schedule, drivers should delay at the checkpoint until it is the proper time to leave. If traffic makes it unsafe for a driver to delay at a particular checkpoint, the driver should proceed at a reasonable speed to the next stop and hold there until the bus is back on schedule.

  10. According to the passage, when a bus is running hot, it means
    1. the bus is going too fast and the engine is overheating.
    2. the bus is running ahead of schedule.
    3. the bus is running behind schedule.
    4. passengers are complaining about the bus being off schedule.
  11. The main point of the passage is that drivers should
    1. stop their buses when traffic is unsafe.
    2. drive at a reasonable speed.
    3. check the time at every stop.
    4. see that their buses run on schedule.
  12. Important Warning

    Only certain people are qualified to handle hazardous waste. Hazardous waste is defined as any waste designated by the U.S. Environmental Protection Agency as hazardous. If you are unclear whether a particular item is hazardous, you should not handle the item but should instead notify a supervisor of the Sanitation.

  13. Hazardous waste is defined as
    1. anything too dangerous to handle.
    2. waste picked up by special sanitation trucks.
    3. anything so designated by the U.S. Environmental Protection Agency.
    4. waste not allowed to be placed alongside regular residential garbage.
  14. Sanitation Worker Harris comes upon a container of cleaning solvent along with the regular garbage in front of a residence. The container does not list the contents of the cleaner. Therefore, according to the directions, Harris should
    1. assume the solvent is safe and deposit it in the sanitation truck.
    2. leave a note for the residents, asking them to list the contents of the solvent.
    3. simply leave the container on the curb.
    4. contact the supervisor for directions.
  15. Notice of Mandatory Refresher Training Course

    During the next ten months, all bus operators with two or more years of service will be required to have completed 20 hours of refresher training on one of the Vehicle Maneuvering Training Buses.

    Instructors who have used this new technology report that trainees develop skills more quickly than with traditional training methods. In refresher training, this new system reinforces defensive driving skills and safe driving habits. Drivers can also check their reaction times and hand-eye coordination.

    As an added benefit, the city expects to save money with the simulators, because the new system reduces the amount of training time in an actual bus—saving on parts, fuel, and other operating expenses.

  16. All bus operators are required to do which of the following?
    1. Receive training in defensive driving and operating a computer.
    2. Complete ten months of refresher driver training.
    3. Train new drivers on how to operate a simulator.
    4. Complete 20 hours of training on a simulator.
  17. The main purpose of the refresher training course on the simulator is to
    1. make sure that all bus operators are maintaining proper driving habits.
    2. give experienced bus operators an opportunity to learn new driving techniques.
    3. help all bus operators to develop hand-eye coordination.
    4. reduce the city's operating budget.
  18. Notice: Training to Begin for F.a.S.T. membership

    A training calendar and schedule for Fire Agency Specialties Team (F.A.S.T.) membership is available in this office to all applicants for F.A.S.T. membership. Training will take place the third week of each month. Classes will be taught on Monday afternoons, Wednesday evenings, and Saturday afternoons.

    So that the F.A.S.T. can maintain a high level of efficiency and preparedness for emergency response situations, its members must meet certain requirements.

    First, in order for you to be considered for membership on F.A.S.T., your department must be a member of the F.A.S.T. organization, and you must have written permission from your fire chief or your department's highest ranking administrator.

    Once active, you must meet further requirements to maintain active status. These include completion of technician-level training and certification in hazardous material (hazmat) operations. In addition, after becoming a member, you must also attend a minimum of 50% of all drills conducted by F.A.S.T. and go to at least one F.A.S.T. conference. You may qualify for alternative credit for drills by proving previous experience in actual hazmat emergency response.

    If you fail to meet minimum requirements, you will be considered inactive, and the director of your team will be notified. You will be placed back on active status only after you complete the training necessary to meet the minimum requirements.

  19. Potential F.A.S.T. members can attend less than half of F.A.S.T. drills if they
    1. complete technician-level training requirements.
    2. indicate prior real emergency experience.
    3. receive permission from their fire chief.
    4. enroll in three weekly training sessions.
  20. Which of the following is the main subject of the passage?
    1. preparing for hazmat certification
    2. the main goal of F.A.S.T.
    3. completing F.A.S.T. membership requirements
    4. learning about your department's F.A.S.T. membership
  21. Applicants must be available for training
    1. three days each month.
    2. three days each week.
    3. every third month.
    4. for 50% of classes.
  22. Notice: Change to Policies and Procedures

    Beginning on July 1, the company will institute some changes to our policies and procedures (P&P). Please take time before that date to familiarize yourself with both the existing P&P and the planned changes. The P&P can be found on the company website under the "P/P" link.

    Certain changes may affect your job description, vacation time, medical benefits, or other aspects of employment. These changes will become effective beginning July 31, but will not be considered retroactive. Some areas that will change include the following:

    • Overtime cap for hourly employees
    • Sick time for salaried employees
    • Safety requirements for yard workers
    • Dress code for office employees

    If you have any questions concerning these changes, please contact the Human Resources office at ext. 412. All employees will be expected to understand and abide by the new P&P statement, as defined on our website and in our employee handbook.

  23. The purpose of this passage is to
    1. warn employees that things are about to get worse.
    2. intimidate employees into following correct procedures.
    3. inform employees of upcoming policy changes.
    4. instruct employees on how to contact Human Resources.
  24. When will the policies and procedures change?
    1. not stated
    2. June 30
    3. July 31
    4. July 1
  25. Which of the following is NOT mentioned as an effect of the upcoming changes?
    1. medical benefits
    2. dress code
    3. salary caps
    4. vacation time
  26. How will sick time benefits be affected by the new policies?
    1. Employees will have less sick time.
    2. Salaried employees will have more sick time.
    3. They will stay the same.
    4. Not stated.
  27. Where are the policies and procedures found?
    2. in the Human Resources office
    3. employee handbook
    4. extension 412
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