Quotation Marks
Quotation marks are used to set off the exact words said by someone. Notice the difference between a direct and an indirect quotation:
Direct quotation: My doctor said, "You should worry more about taking antibiotics you don't need than about not taking one at all."
Indirect quotation: My doctor said that I should worry more about taking an antibiotic I don't need than about not taking one at all.
In the second sentence, which small word tells you that this is an indirect quotation, that you don't need quotation marks? The word is that. That introduces the report of something said.
Look at the following examples:
Incorrect: My doctor continued many upper respiratory infections are viral, so antibiotics won't help.
Correct: My doctor continued, "Many upper respiratory infections are viral, so antibiotics won't help."
Incorrect: She explained that "bacteria almost immediately learn how to override our prescription."
Correct: She explained that bacteria almost immediately learn how to override our prescription.
No quotations marks are needed. The word that makes this sentence a report of what the doctor said, not a direct quote.
Incorrect: She advised, always ask three questions before you accept the prescription: Is it necessary, is there a less powerful drug, and can I wait a few days to see if I get better?
Correct: She advised, "Always ask three questions before you accept the prescription: Is it necessary, is there a less powerful drug, and can I wait a few days to see if I get better?"
Remember to capitalize the first word in the direct quotation.
How to Use Quotation Marks
- Use quotation marks to set off the exact words of a speaker. Place a comma between the speaker and the quoted words. A period is placed inside a quotation. A semicolon is placed outside the closing quotation mark.
Alex said, "I can design a desk that will be large enough for the two of you to work at."
You said, "Plan a partner's desk for me"; so I planned one.
- When a quotation is broken, use quotation marks to set off both parts.
Capitalize the first word of the second part of the quotation only if it is the beginning of a new sentence.
"Well, how could we have been on time," she asked, "when the traffic was bumper-to-bumper the entire way?"
"Well, how could we have been on time?" he complained. "The traffic was bumper-to-bumper the entire way!"
- Never use two forms of punctuation at the end of a quotation. When the entire sentence is a question, but the quotation is not, place the question mark after the closing quotation marks.
Did you hear Henry say, "Give your time to the charity if you don't have any money to spare"?
Was Mark's request, "Be in early tomorrow, people," the last thing you heard before you left?
When the quoted portion is a question, place the question mark inside the quotation marks.
Henry said, "Can you give some of your time to the charity instead of giving cash?"
Alicia responded, "Can you give me time off so that I can give that time to charity?"
- Rule 3 in the previous section applies to the exclamation mark as well:
Place it outside the quotation marks if it refers to the entire sentence; place it inside the quotation marks if it refers to the quotation only.
"Please give! We're desperate for cash to carry on our important work!" the director pleaded.
I'm sure you heard how furious I was when he said, "We'll meet again tomorrow and the next day as well"!
- Use quotation marks to enclose titles of poems, articles, chapters, or any part of a book or magazine.
The third chapter of The ABC's of Evaluation is entitled, "Decision Making: Whom to Involve, How, and Why."
- Use a single quotation mark for a quotation within a quotation.
Jason asked, "Can you tell me if Marc said, 'I've already paid off the cost of the repairs' when you discussed his financial situation?"
Quotation Mark Practice and Answers
Practice
Many punctuation errors occur when you add punctuation marks to quotations. Find the errors in the following quotations.
- Did the delivery person say, "Please leave the garage door open for the delivery?"
- The toddlers' parent said, "The children are already bored with their Christmas presents and added "we'll reintroduce them in a month or so."
- The store associate said, "Please give me your credit card number".
- "Is this your correct card number," the associate asked?
- "Did you tell me you'd arrive home with a dinner guest tonight." my wife often asked?
Answers
1. …open for the delivery"? 2. …are already bored with their Christmas presents," and added, "We'll reintroduce them in a month or so." 3. …your credit card number." 4. …your correct card number?" the associate asked. 5. …tonight?" my wife asked.
Practice
Correct any punctuation errors in the following sentences.
- My friend asked are you having trouble staying on your budget
- Do you have a computer he asked. There are websites that can help you keep track of where your money is going he continued.
- My banker, Meg Leary, said websites have been used more and more since people started banking online
- If you're going to use your computer for shopping please check the site's security measures my wife cautioned
- May I help you set up an account the teller asked
- First, I want to read all the cautions about online banking I told him.
- He said "that was a really good idea."
- Let me first try this on my own I told my instructor then you can tell what I did wrong.
- That's an excellent idea she said because that way we can skip the skills that you have already acquired.
- "Did you know that Kathy entered the room laughing hysterically" Fred asked?
Answers
1. …asked, "Are you having… budget?" 2. "Do you have a computer?" he asked. "There are websites… money is going," he continued. 3. …said, "Websites have been used… online." 4. "If you're going to use… shopping, please check… measures," my wife continued. 5. "May I… account?" the teller asked. 6. "First I… banking," I told him. 7. He said that was a really good idea. 8. "Let me… own," I… instructor, "then… wrong." 9. "That's… idea," she said, "because… acquired." 10. "Did you know… hysterically?" Fred asked.
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