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Recognizing a Problem Study Guide (page 2)

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Updated on Apr 25, 2014

Tip

A wise man, Theodore Roosevelt, once said, "In any moment of decision the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing."

But Is It Really? Determining the Existence of a Problem

Some situations look like problems when, in fact, they're not. How can you tell? Ask yourself, "Is this just part of a process or does it actually call for a solution?" It's important to recognize when problem-solving skills are needed, and when they aren't. Here's an example:

George has spent two weeks training a new employee at the bank where he works. The new employee makes a couple of errors during her first day out of training. Should George ask his boss if he can spend more time with her? Or, should he find out what expectations the boss has for new employees? George discovers that the boss expects a few errors during a teller's first week on the job. So what George thought was a problem wasn't really a problem at all.

Types of Problems

Once you recognize that a problem exists, but before you begin to solve it, you have to determine the type of problem as it relates to a timeframe and your personal priorities. There are two criteria to use: severity and importance.

Severe Problems

Severe problems may be identified by the following characteristics:

  • require immediate solutions
  • may call for the involvement of others who have more expertise than you
  • result in increasingly drastic consequences the longer they remain unsolved

For example, a break in your house's plumbing is a severe problem. Water will continue to leak, or perhaps gush out, until the break is fixed. The water can damage everything it comes in contact with, including hardwood floors, carpeting, furniture, and walls. Unless you are a plumber, you will need to call a professional to solve the problem immediately. Delays can result in a more difficult plumbing issue and also costly water damage repairs. You might even need to replace flooring or other items if the break is not fixed quickly.

Some minor problems can become severe if not solved immediately. For example, a campfire in the woods that is difficult to put out may take a great deal of time and effort to extinguish. But if it is not put out, it could start a major forest fire (severe problem).

Tip

Think of a problem as an opportunity to learn something and build your self-confidence. Every time you solve a problem, it gives you the confidence to face the next one.

Important Problems

Problems are considered important or unimportant in relation to one another, and according to personal priorities. That means you have to rank problems in terms of what's most important to you. By prioritizing, you don't deal with minor issues first, leaving more important ones until the last minute.

The Cost of Problem Solving

When you are on a budget, money is a factor in determining the importance of problems. If two or more problems require a payment to solve and you do not have the money available to take care of everything at once, you will need to determine what needs attention first and what can wait.

In Short

When you recognize that you are faced with a problem, you also recognize the need for action on your part. But that action depends on the kind of problem you are facing. Is the problem severe? If there is more than one problem, which should be tackled first? Use your critical thinking skills to pinpoint any problem before you begin to anticipate a solution.

Skill Building Until Next Time

  • The next time you need to make a To Do list, try ranking the items on your list. You might list them in order of what takes the most or least time. Or perhaps list them in order of when they have to be done. You might have your own order of importance in which to list items. For practice, try ordering them in each of the different methods previously listed.
  • Test your skill of problem recognition when watching the evening news. After you hear a story, list three problems that will probably occur as a result.

Exercises for this concept can be found at Recognizing a Problem Practice Exercises.

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