I'm sorry to hear you're having trouble! A couple things to check that might help this issue:
-Log in to Education.com using your Education.com member name or email address connected to your account, plus the password you chose when you signed up. (You can always use the 'reset password' feature if you don't remember your log-in information.)
-Upgrade your Internet Browser and Adobe Reader to their latest versions. Sometimes outdated browsers and PDF readers can cause issues when attempting to open and view worksheets.
If that doesn't help, please email email@example.com, and we'd be happy to help you troubleshoot further!