Job Interviews: Follow Up Telephone Calls

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Telephone calls

Once upon a time, all that job seekers calling about potential employment had to worry about was getting past human gatekeeper assistants. They solved that problem in various ways, by adopting a pleasant and honest manner and making an ally of the assistant by revealing the refreshing truth about why they're calling, for example. Or by trying to reach the interviewer before 8:30 a.m. or after 5:30 p.m., when the assistant isn't likely to be on duty and the interviewer fields phone calls alone.

Those were the good old days. Now, voicemail has joined human gatekeepers in throwing roadblocks in front of job seekers who try to follow up on interviews.

The big voicemail question for job seekers is whether to leave a message on voicemail. Opinions vary, but, as a practical matter, you may have to leave a message if you don't connect after the first few calls. All your calls won't be returned, but your chances improve when you say something interesting in a 30-second sound bite:

This is _____. I'm calling about the (job title or department) opening. After reflecting on some of the issues you mentioned during our meeting, I thought of a facet of one problem you might like to know. My number is _____.

Opening the conversation

Here's a sprinkling of conversation starters:

• Is this a good time to talk?
• I think you'll be interested to know _____.
• I understand you're still reviewing many applications, but . . .
• I forgot to go into the key details of (something mentioned during the interview) that might be important to you.
• While listening to you, I neglected to mention my experience in (function). It was too important for me to leave out, since the position calls for substantial background in that area.
• I was impressed with your _____.
• I appreciate your emphasis on _____.

Keeping the conversational ball rolling

Try these approaches to maintain the conversation:

• Remind the interviewer why you're so special, what makes you unique (exceptional work in a specific situation, innovating).
  Let me review what I'm offering you that's special.
  
• Establish a common denominator " a work or business philosophy.
  It seems like we both approach work in the (name of) industry from the same angle.
  
• Note a shared interest that benefits the employer.
  I found a new Web site that may interest you " it's XYZ. It reports on the news items we discussed . . . Would you like the URL?

Reminding your references

References can make all the difference. Spend adequate time choosing and preparing the people who give you glowing testimonials. What they say about you is more convincing than what you say about yourself.

Call your references and fill them in on your interview:

I had an interview today with (person, company). We talked about the position, and it sounds like a perfect match for me. They wanted (give a list of key requirements), and that's just what I can supply.

For instance, I have all this experience (match five key requirements with five of your qualifications) from when I worked with (name of company).

Would you like me to fax you those points I just mentioned? . . . I was so happy about the interview I just wanted to thank you once more for all your help and support. I couldn't have done it without you.