Proper Computer Etiquette (continued)

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Threading Responses in the Classroom

You must deal with a large number of messages every day in the online classroom. You can help others manage the sometimes overwhelming number of messages by creating messages considerately. Here are some examples.

1. Use an appropriate subject line.

   During the course of a conversation, the topic often changes. Therefore, if the subject line reads “Week Two-DQ1” and the conversation has evolved to a discussion on time management, change the subject line. You should be able to maintain the thread with a new subject line without a problem.

2. Place your message first when replying to someone’s message.

   The newest addition to the conversation needs to be the first thing read. Then be sure and include the relevant sections of the previous message, or even the entire previous message, so people can follow the conversation. Readers can then elect to read further if they need a reminder about what has gone on before. If the older messages are placed first and the newest at the bottom, readers are forced not only to scroll down to read the latest comment but also they must skim the notes previously read.

3. Be attentive to the appearance of your notes.

   As mentioned earlier, avoid fonts that are difficult to read because of style, color, or size. The format should not be more important than the content. Keep in mind when reading on the computer screen that long paragraphs are difficult to follow. As a general rule, limit each paragraph in an e-mail message to five to seven lines if possible.

4. Reduce confusion by considering a variety of methods of replying.

   Although most often a straightforward reply is appropriate, sometimes you can intersperse comments on each point in the original message, increasing the readability of your response.

5. Exercise good editing techniques.

   In threaded discussions, editing of notes refers to removing those portions of the message to which you are replying that are unnecessary to understand your comments. Although it is important to include enough of the previous message(s) to place the note in context, you will seldom need to include the entire message. It is frustrating to download lengthy messages that include dozens of messages already read, and it is equally annoying to download a message that mentions research but contains no references whatsoever.