SECOND STEP Success in Washington, DC

Hard-Won Success

Recently, DC schools have been facing daunting challenges and lots of change, but in spite of that, one of the Center’s charter schools reported that their office referrals dropped almost by half—from 12.3 percent to 7.1 percent—when they implemented the program. A second school using the program started the school year with a relatively low number of referrals—6.6 percent—but reduced it to 4.8 percent.

Well-Trained Coordinators

A major factor in the schools’ success is the strong SECOND STEP support system Walker’s team created. And one of the most important parts of the support system is making sure each school has its own knowledgeable SECOND STEP coordinator to answer questions, relay information between the center and the schools, and ensure that schools get what they needed to teach the program. "About 90 percent of those people are trained [SECOND STEP] trainers…. They have that deeper understanding of the curriculum and how it can be helpful, and they can then pass that on to their own staff…. We wanted them to have that in-staff capability and that sustainability that will help them to be more effective in their implementation after our grant ends."

Monthly Support Meetings

Walker supports her coordinators with monthly meetings, where they can ask questions, bring up concerns, and share successes, and after which they can bring new information back to school staff. Sarah Ghaleb, the center’s director of quality assurance and evaluation, who has been collecting and analyzing data from the schools to measure the program’s effects, stresses how important the meetings are for keeping the coordinators energized. "We have Anise, who is our master trainer, and she thoroughly believes in the program. I mean, she is such an advocate that she talks to anyone who will listen…. And because of her dedication and her enthusiasm and energy toward the program, she really gets these coordinators going."

Multiple Lines of Communication

It was very important to Walker, Ghaleb, and others at the Student Support Center that there were additional lines of communication open to teachers as well. Even the SECOND STEP lesson-tracking forms used to document implementation were made into communication tools. Ghaleb explains, "We have a space where they can write in any comments or notes. …a teacher will say, ‘I need another binder for this level,’ or ‘I need this video,’ or ‘I need something,’ so that way we can take care of it right away and give them the support that they need. So it’s constant…back and forth; there’s always a communication exchange."

Seeing Results

Walker and Ghaleb are thrilled with the results so far. According to Ghaleb, "The administrators are happy too. The ones that really just put the things in place and made sure the teachers had the support that they needed; they were very excited because they are seeing the difference in their kids." Walker adds, "I do see that the schools that have the buy-in and the schools that have the dedication to make sure it works, it works…it’s doing something for these kids."